Workgroup Templates not updating for all users (Microsoft Word)
up vote
0
down vote
favorite
I have set up company wide templates and save them in Workgroup_Templates folder on drop box. Each user sets Word to get Workgroup Templates from the same folder, which is a path like this
C:UsersJoDropbox (Company name)Company Team FolderTemplatesWorkgroup_Templates
The contents of that folder are maintained the same on all computers as Dropbox syncs changes across each computer.
We use Office 365 on all computers.
A colleague has an issue that the templates available from Word - New - Workgroup_Templates are not updating and have old versions of the templates, even though the Dropbox folder of their local computer is synced and up to date (i.e. when we navigate via file explorer, the correct templates are there).
There are slight variations in that users experience to mine. When I click 'New' I get two options: FEATURED and CUSTOM. Clicking on custom takes me to Workgroup_Templates. The other user's options are FEATURED and SHARED. Clicking Shared takes them to Workgroup_Templates.
We've been through file locations in Word (Advanced - File locations) and have searched their computer for a duplicate copy of the Workgroup_Templates folder in case somehow Word has created a cached copy somewhere.
What could be causing this, and how can I fix it?
microsoft-word dropbox templates workgroup
edited Oct 4 at 10:53
Ahmed Ashour
996610
asked Oct 4 at 10:25
Jo Pedder
386
add a comment |
up vote
0
down vote
favorite
I have set up company wide templates and save them in Workgroup_Templates folder on drop box. Each user sets Word to get Workgroup Templates from the same folder, which is a path like this
C:UsersJoDropbox (Company name)Company Team FolderTemplatesWorkgroup_Templates
The contents of that folder are maintained the same on all computers as Dropbox syncs changes across each computer.
We use Office 365 on all computers.
A colleague has an issue that the templates available from Word - New - Workgroup_Templates are not updating and have old versions of the templates, even though the Dropbox folder of their local computer is synced and up to date (i.e. when we navigate via file explorer, the correct templates are there).
There are slight variations in that users experience to mine. When I click 'New' I get two options: FEATURED and CUSTOM. Clicking on custom takes me to Workgroup_Templates. The other user's options are FEATURED and SHARED. Clicking Shared takes them to Workgroup_Templates.
We've been through file locations in Word (Advanced - File locations) and have searched their computer for a duplicate copy of the Workgroup_Templates folder in case somehow Word has created a cached copy somewhere.
What could be causing this, and how can I fix it?
microsoft-word dropbox templates workgroup
edited Oct 4 at 10:53
Ahmed Ashour
996610
asked Oct 4 at 10:25
Jo Pedder
386
Are you certain they are running Office 365 and not a volume license version of Office 2016? If they are on Office 365, is the update channel the same? Some update Monthly, others Quarterly or Semi-Annual.
– Rich Michaels
Oct 5 at 11:33
add a comment |
up vote
0
down vote
favorite
up vote
0
down vote
favorite
I have set up company wide templates and save them in Workgroup_Templates folder on drop box. Each user sets Word to get Workgroup Templates from the same folder, which is a path like this
C:UsersJoDropbox (Company name)Company Team FolderTemplatesWorkgroup_Templates
The contents of that folder are maintained the same on all computers as Dropbox syncs changes across each computer.
We use Office 365 on all computers.
A colleague has an issue that the templates available from Word - New - Workgroup_Templates are not updating and have old versions of the templates, even though the Dropbox folder of their local computer is synced and up to date (i.e. when we navigate via file explorer, the correct templates are there).
There are slight variations in that users experience to mine. When I click 'New' I get two options: FEATURED and CUSTOM. Clicking on custom takes me to Workgroup_Templates. The other user's options are FEATURED and SHARED. Clicking Shared takes them to Workgroup_Templates.
We've been through file locations in Word (Advanced - File locations) and have searched their computer for a duplicate copy of the Workgroup_Templates folder in case somehow Word has created a cached copy somewhere.
What could be causing this, and how can I fix it?
microsoft-word dropbox templates workgroup
edited Oct 4 at 10:53
Ahmed Ashour
996610
asked Oct 4 at 10:25
Jo Pedder
386
I have set up company wide templates and save them in Workgroup_Templates folder on drop box. Each user sets Word to get Workgroup Templates from the same folder, which is a path like this
C:UsersJoDropbox (Company name)Company Team FolderTemplatesWorkgroup_Templates
The contents of that folder are maintained the same on all computers as Dropbox syncs changes across each computer.
We use Office 365 on all computers.
A colleague has an issue that the templates available from Word - New - Workgroup_Templates are not updating and have old versions of the templates, even though the Dropbox folder of their local computer is synced and up to date (i.e. when we navigate via file explorer, the correct templates are there).
There are slight variations in that users experience to mine. When I click 'New' I get two options: FEATURED and CUSTOM. Clicking on custom takes me to Workgroup_Templates. The other user's options are FEATURED and SHARED. Clicking Shared takes them to Workgroup_Templates.
We've been through file locations in Word (Advanced - File locations) and have searched their computer for a duplicate copy of the Workgroup_Templates folder in case somehow Word has created a cached copy somewhere.
What could be causing this, and how can I fix it?
microsoft-word dropbox templates workgroup
microsoft-word dropbox templates workgroup
edited Oct 4 at 10:53
Ahmed Ashour
996610
asked Oct 4 at 10:25
Jo Pedder
386
edited Oct 4 at 10:53
Ahmed Ashour
996610
asked Oct 4 at 10:25
Jo Pedder
386
edited Oct 4 at 10:53
Ahmed Ashour
996610
edited Oct 4 at 10:53
Ahmed Ashour
996610
edited Oct 4 at 10:53
Ahmed Ashour
996610
996610
asked Oct 4 at 10:25
Jo Pedder
386
asked Oct 4 at 10:25
Jo Pedder
386
asked Oct 4 at 10:25
Jo Pedder
386
386
Are you certain they are running Office 365 and not a volume license version of Office 2016? If they are on Office 365, is the update channel the same? Some update Monthly, others Quarterly or Semi-Annual.
– Rich Michaels
Oct 5 at 11:33
add a comment |
Are you certain they are running Office 365 and not a volume license version of Office 2016? If they are on Office 365, is the update channel the same? Some update Monthly, others Quarterly or Semi-Annual.
– Rich Michaels
Oct 5 at 11:33
Are you certain they are running Office 365 and not a volume license version of Office 2016? If they are on Office 365, is the update channel the same? Some update Monthly, others Quarterly or Semi-Annual.
– Rich Michaels
Oct 5 at 11:33
Are you certain they are running Office 365 and not a volume license version of Office 2016? If they are on Office 365, is the update channel the same? Some update Monthly, others Quarterly or Semi-Annual.
– Rich Michaels
Oct 5 at 11:33
add a comment |
1 Answer
1
active
oldest
votes
up vote
0
down vote
Resolved.
The first part (why one user has featured and shared options and the other has featured and custom) is due to one user having a modified personal templates section. This for some reason changes the title of the options.
The second part is actually that the templates are updating, but for some reason when selecting a template (from clicking new, rather than navigating to the template in explorer) Word only displays the title of the template up to a full stop. Therefore 'Report Template v1.2' displays as 'Report Template v1'.
answered Oct 5 at 14:01
Jo Pedder
386
add a comment |
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
0
down vote
Resolved.
The first part (why one user has featured and shared options and the other has featured and custom) is due to one user having a modified personal templates section. This for some reason changes the title of the options.
The second part is actually that the templates are updating, but for some reason when selecting a template (from clicking new, rather than navigating to the template in explorer) Word only displays the title of the template up to a full stop. Therefore 'Report Template v1.2' displays as 'Report Template v1'.
answered Oct 5 at 14:01
Jo Pedder
386
add a comment |
up vote
0
down vote
Resolved.
The first part (why one user has featured and shared options and the other has featured and custom) is due to one user having a modified personal templates section. This for some reason changes the title of the options.
The second part is actually that the templates are updating, but for some reason when selecting a template (from clicking new, rather than navigating to the template in explorer) Word only displays the title of the template up to a full stop. Therefore 'Report Template v1.2' displays as 'Report Template v1'.
answered Oct 5 at 14:01
Jo Pedder
386
add a comment |
up vote
0
down vote
up vote
0
down vote
Resolved.
The first part (why one user has featured and shared options and the other has featured and custom) is due to one user having a modified personal templates section. This for some reason changes the title of the options.
The second part is actually that the templates are updating, but for some reason when selecting a template (from clicking new, rather than navigating to the template in explorer) Word only displays the title of the template up to a full stop. Therefore 'Report Template v1.2' displays as 'Report Template v1'.
answered Oct 5 at 14:01
Jo Pedder
386
Resolved.
The first part (why one user has featured and shared options and the other has featured and custom) is due to one user having a modified personal templates section. This for some reason changes the title of the options.
The second part is actually that the templates are updating, but for some reason when selecting a template (from clicking new, rather than navigating to the template in explorer) Word only displays the title of the template up to a full stop. Therefore 'Report Template v1.2' displays as 'Report Template v1'.
answered Oct 5 at 14:01
Jo Pedder
386
edited Nov 20 at 22:22
answered Oct 5 at 14:01
Jo Pedder
386
answered Oct 5 at 14:01
Jo Pedder
386
answered Oct 5 at 14:01
Jo Pedder
386
386
add a comment |
add a comment |
Thanks for contributing an answer to Super User!
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Some of your past answers have not been well-received, and you're in danger of being blocked from answering.
Please pay close attention to the following guidance:
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fsuperuser.com%2fquestions%2f1363854%2fworkgroup-templates-not-updating-for-all-users-microsoft-word%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Are you certain they are running Office 365 and not a volume license version of Office 2016? If they are on Office 365, is the update channel the same? Some update Monthly, others Quarterly or Semi-Annual.
– Rich Michaels
Oct 5 at 11:33