My HP computer desktop turns black with only mouse cursor shown
up vote
0
down vote
favorite
I have an HP desktop which was working properly until the following happens:
It loaded normally as shown in the image showing the Windows logo with the loading dots.
The the screen turns black and only the mouse cursor is shown.
Sometimes if I wait for couple of hours it works fine but sometimes it never runs.
I tried to do the ctrl alt delete but never worked.
I tried enter the safe mode directly on startup by clicking F1 but nothing happened.
I have the data on disk D but the main government software is on C.
What should I do to fix it?
windows boot reboot desktop-computer black-screen-of-death
edited Nov 22 at 11:56
Aulis Ronkainen
6051614
asked Nov 22 at 7:13
alim1990
1055
|
show 1 more comment
up vote
0
down vote
favorite
I have an HP desktop which was working properly until the following happens:
It loaded normally as shown in the image showing the Windows logo with the loading dots.
The the screen turns black and only the mouse cursor is shown.
Sometimes if I wait for couple of hours it works fine but sometimes it never runs.
I tried to do the ctrl alt delete but never worked.
I tried enter the safe mode directly on startup by clicking F1 but nothing happened.
I have the data on disk D but the main government software is on C.
What should I do to fix it?
windows boot reboot desktop-computer black-screen-of-death
edited Nov 22 at 11:56
Aulis Ronkainen
6051614
asked Nov 22 at 7:13
alim1990
1055
This happened to me but on Windows 7. It was because my smartphone was connected during boot. Disconnected it and reboot.
– Ricardo S.
Nov 22 at 7:56
I dont have anything connected but my usb wireless and it was connected since 2 years.
– alim1990
Nov 22 at 10:35
If I were you, I'd probably reinstall the OS.
– Ricardo S.
Nov 22 at 10:43
I have important data on disk I should recover. How can I do it first ?
– alim1990
Nov 22 at 15:07
You could boot the machine with a liveboot like Hiren's boot. Or you could take out the hard drive and connect it to another computer. If you don't have the experience or the willingness to do either of these the safest and simplest is the liveboot option.
– Ricardo S.
Nov 23 at 7:25
|
show 1 more comment
up vote
0
down vote
favorite
up vote
0
down vote
favorite
I have an HP desktop which was working properly until the following happens:
It loaded normally as shown in the image showing the Windows logo with the loading dots.
The the screen turns black and only the mouse cursor is shown.
Sometimes if I wait for couple of hours it works fine but sometimes it never runs.
I tried to do the ctrl alt delete but never worked.
I tried enter the safe mode directly on startup by clicking F1 but nothing happened.
I have the data on disk D but the main government software is on C.
What should I do to fix it?
windows boot reboot desktop-computer black-screen-of-death
edited Nov 22 at 11:56
Aulis Ronkainen
6051614
asked Nov 22 at 7:13
alim1990
1055
I have an HP desktop which was working properly until the following happens:
It loaded normally as shown in the image showing the Windows logo with the loading dots.
The the screen turns black and only the mouse cursor is shown.
Sometimes if I wait for couple of hours it works fine but sometimes it never runs.
I tried to do the ctrl alt delete but never worked.
I tried enter the safe mode directly on startup by clicking F1 but nothing happened.
I have the data on disk D but the main government software is on C.
What should I do to fix it?
windows boot reboot desktop-computer black-screen-of-death
windows boot reboot desktop-computer black-screen-of-death
edited Nov 22 at 11:56
Aulis Ronkainen
6051614
asked Nov 22 at 7:13
alim1990
1055
edited Nov 22 at 11:56
Aulis Ronkainen
6051614
asked Nov 22 at 7:13
alim1990
1055
edited Nov 22 at 11:56
Aulis Ronkainen
6051614
edited Nov 22 at 11:56
Aulis Ronkainen
6051614
edited Nov 22 at 11:56
Aulis Ronkainen
6051614
6051614
asked Nov 22 at 7:13
alim1990
1055
asked Nov 22 at 7:13
alim1990
1055
asked Nov 22 at 7:13
alim1990
1055
1055
This happened to me but on Windows 7. It was because my smartphone was connected during boot. Disconnected it and reboot.
– Ricardo S.
Nov 22 at 7:56
I dont have anything connected but my usb wireless and it was connected since 2 years.
– alim1990
Nov 22 at 10:35
If I were you, I'd probably reinstall the OS.
– Ricardo S.
Nov 22 at 10:43
I have important data on disk I should recover. How can I do it first ?
– alim1990
Nov 22 at 15:07
You could boot the machine with a liveboot like Hiren's boot. Or you could take out the hard drive and connect it to another computer. If you don't have the experience or the willingness to do either of these the safest and simplest is the liveboot option.
– Ricardo S.
Nov 23 at 7:25
|
show 1 more comment
This happened to me but on Windows 7. It was because my smartphone was connected during boot. Disconnected it and reboot.
– Ricardo S.
Nov 22 at 7:56
I dont have anything connected but my usb wireless and it was connected since 2 years.
– alim1990
Nov 22 at 10:35
If I were you, I'd probably reinstall the OS.
– Ricardo S.
Nov 22 at 10:43
I have important data on disk I should recover. How can I do it first ?
– alim1990
Nov 22 at 15:07
You could boot the machine with a liveboot like Hiren's boot. Or you could take out the hard drive and connect it to another computer. If you don't have the experience or the willingness to do either of these the safest and simplest is the liveboot option.
– Ricardo S.
Nov 23 at 7:25
This happened to me but on Windows 7. It was because my smartphone was connected during boot. Disconnected it and reboot.
– Ricardo S.
Nov 22 at 7:56
This happened to me but on Windows 7. It was because my smartphone was connected during boot. Disconnected it and reboot.
– Ricardo S.
Nov 22 at 7:56
I dont have anything connected but my usb wireless and it was connected since 2 years.
– alim1990
Nov 22 at 10:35
I dont have anything connected but my usb wireless and it was connected since 2 years.
– alim1990
Nov 22 at 10:35
If I were you, I'd probably reinstall the OS.
– Ricardo S.
Nov 22 at 10:43
If I were you, I'd probably reinstall the OS.
– Ricardo S.
Nov 22 at 10:43
I have important data on disk I should recover. How can I do it first ?
– alim1990
Nov 22 at 15:07
I have important data on disk I should recover. How can I do it first ?
– alim1990
Nov 22 at 15:07
You could boot the machine with a liveboot like Hiren's boot. Or you could take out the hard drive and connect it to another computer. If you don't have the experience or the willingness to do either of these the safest and simplest is the liveboot option.
– Ricardo S.
Nov 23 at 7:25
You could boot the machine with a liveboot like Hiren's boot. Or you could take out the hard drive and connect it to another computer. If you don't have the experience or the willingness to do either of these the safest and simplest is the liveboot option.
– Ricardo S.
Nov 23 at 7:25
|
show 1 more comment
2 Answers
2
active
oldest
votes
up vote
1
down vote
accepted
I think your greater issue here is your Bios not working.
- With your computer off, open it up and disconnect your hard drive.
- On a second machine, connect only the power connectors to the hard
drive and boot as normal. After it has booted connect the Sata.
This should enable you to see the hard drive on a 2nd windows environment and copy your data off. Or at the very least diagnose it,read it's smart attributes and run a chckdisk.
Now that's out of the way, turn your attention to your Bios.
- On your motherboard you will find a small Battery. Carefully remove
it and let the computer sit for about 15mins.
Place the battery again onto it's slot ( Be mindful of the right
side up) and try to start the computer ( Yes without the hard drive
).
Try to enter into your BIOS.
If it still refuses to work, I would say you have a faulty motherboard.
answered Nov 23 at 7:46
Ricardo S.
1329
add a comment |
up vote
1
down vote
It is quite possible that your system disk has encountered a catastrophic error,
which might even be related to a hardware problem.
If you manage to boot, you should immediately check:
- S.M.A.R.T. data using a utility such as Speccy
- Run
chkdsk
- Run sfc /scannow
Depending on the results of these tests, you will need to decide if to replace
your disk.
If the disk behaves itself for some time, you might take a system image of
your disk using a product such as
AOMEI Backupper Freeware
and restore it on the new disk using its boot media.
This will save re-installing Windows from scratch.
For more information see the article
How to Clone Hard Drive to SSD.
If booting is not possible, then your options are much reduced:
Run a Startup Repair in Windows 10
If this is only a boot problem, in the hope that the boot process will
identify the existing Windows installation.Reinstall Windows from scratch.
If any of the above two methods works, your first action should be to
check the disk's S.M.A.R.T. data.
answered Nov 22 at 11:12
harrymc
249k10257550
Well I cant manage to boot the system. I triedto press F1, F10 and F12 but I couldn't access to bios setup
– alim1990
Nov 22 at 15:07
This is much worse. I added two more options.
– harrymc
Nov 22 at 16:03
add a comment |
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
1
down vote
accepted
I think your greater issue here is your Bios not working.
- With your computer off, open it up and disconnect your hard drive.
- On a second machine, connect only the power connectors to the hard
drive and boot as normal. After it has booted connect the Sata.
This should enable you to see the hard drive on a 2nd windows environment and copy your data off. Or at the very least diagnose it,read it's smart attributes and run a chckdisk.
Now that's out of the way, turn your attention to your Bios.
- On your motherboard you will find a small Battery. Carefully remove
it and let the computer sit for about 15mins.
Place the battery again onto it's slot ( Be mindful of the right
side up) and try to start the computer ( Yes without the hard drive
).
Try to enter into your BIOS.
If it still refuses to work, I would say you have a faulty motherboard.
answered Nov 23 at 7:46
Ricardo S.
1329
add a comment |
up vote
1
down vote
accepted
I think your greater issue here is your Bios not working.
- With your computer off, open it up and disconnect your hard drive.
- On a second machine, connect only the power connectors to the hard
drive and boot as normal. After it has booted connect the Sata.
This should enable you to see the hard drive on a 2nd windows environment and copy your data off. Or at the very least diagnose it,read it's smart attributes and run a chckdisk.
Now that's out of the way, turn your attention to your Bios.
- On your motherboard you will find a small Battery. Carefully remove
it and let the computer sit for about 15mins.
Place the battery again onto it's slot ( Be mindful of the right
side up) and try to start the computer ( Yes without the hard drive
).
Try to enter into your BIOS.
If it still refuses to work, I would say you have a faulty motherboard.
answered Nov 23 at 7:46
Ricardo S.
1329
add a comment |
up vote
1
down vote
accepted
up vote
1
down vote
accepted
I think your greater issue here is your Bios not working.
- With your computer off, open it up and disconnect your hard drive.
- On a second machine, connect only the power connectors to the hard
drive and boot as normal. After it has booted connect the Sata.
This should enable you to see the hard drive on a 2nd windows environment and copy your data off. Or at the very least diagnose it,read it's smart attributes and run a chckdisk.
Now that's out of the way, turn your attention to your Bios.
- On your motherboard you will find a small Battery. Carefully remove
it and let the computer sit for about 15mins.
Place the battery again onto it's slot ( Be mindful of the right
side up) and try to start the computer ( Yes without the hard drive
).
Try to enter into your BIOS.
If it still refuses to work, I would say you have a faulty motherboard.
answered Nov 23 at 7:46
Ricardo S.
1329
I think your greater issue here is your Bios not working.
- With your computer off, open it up and disconnect your hard drive.
- On a second machine, connect only the power connectors to the hard
drive and boot as normal. After it has booted connect the Sata.
This should enable you to see the hard drive on a 2nd windows environment and copy your data off. Or at the very least diagnose it,read it's smart attributes and run a chckdisk.
Now that's out of the way, turn your attention to your Bios.
- On your motherboard you will find a small Battery. Carefully remove
it and let the computer sit for about 15mins.
Place the battery again onto it's slot ( Be mindful of the right
side up) and try to start the computer ( Yes without the hard drive
).
Try to enter into your BIOS.
If it still refuses to work, I would say you have a faulty motherboard.
answered Nov 23 at 7:46
Ricardo S.
1329
answered Nov 23 at 7:46
Ricardo S.
1329
answered Nov 23 at 7:46
Ricardo S.
1329
answered Nov 23 at 7:46
Ricardo S.
1329
1329
add a comment |
add a comment |
up vote
1
down vote
It is quite possible that your system disk has encountered a catastrophic error,
which might even be related to a hardware problem.
If you manage to boot, you should immediately check:
- S.M.A.R.T. data using a utility such as Speccy
- Run
chkdsk
- Run sfc /scannow
Depending on the results of these tests, you will need to decide if to replace
your disk.
If the disk behaves itself for some time, you might take a system image of
your disk using a product such as
AOMEI Backupper Freeware
and restore it on the new disk using its boot media.
This will save re-installing Windows from scratch.
For more information see the article
How to Clone Hard Drive to SSD.
If booting is not possible, then your options are much reduced:
Run a Startup Repair in Windows 10
If this is only a boot problem, in the hope that the boot process will
identify the existing Windows installation.Reinstall Windows from scratch.
If any of the above two methods works, your first action should be to
check the disk's S.M.A.R.T. data.
answered Nov 22 at 11:12
harrymc
249k10257550
Well I cant manage to boot the system. I triedto press F1, F10 and F12 but I couldn't access to bios setup
– alim1990
Nov 22 at 15:07
This is much worse. I added two more options.
– harrymc
Nov 22 at 16:03
add a comment |
up vote
1
down vote
It is quite possible that your system disk has encountered a catastrophic error,
which might even be related to a hardware problem.
If you manage to boot, you should immediately check:
- S.M.A.R.T. data using a utility such as Speccy
- Run
chkdsk
- Run sfc /scannow
Depending on the results of these tests, you will need to decide if to replace
your disk.
If the disk behaves itself for some time, you might take a system image of
your disk using a product such as
AOMEI Backupper Freeware
and restore it on the new disk using its boot media.
This will save re-installing Windows from scratch.
For more information see the article
How to Clone Hard Drive to SSD.
If booting is not possible, then your options are much reduced:
Run a Startup Repair in Windows 10
If this is only a boot problem, in the hope that the boot process will
identify the existing Windows installation.Reinstall Windows from scratch.
If any of the above two methods works, your first action should be to
check the disk's S.M.A.R.T. data.
answered Nov 22 at 11:12
harrymc
249k10257550
Well I cant manage to boot the system. I triedto press F1, F10 and F12 but I couldn't access to bios setup
– alim1990
Nov 22 at 15:07
This is much worse. I added two more options.
– harrymc
Nov 22 at 16:03
add a comment |
up vote
1
down vote
up vote
1
down vote
It is quite possible that your system disk has encountered a catastrophic error,
which might even be related to a hardware problem.
If you manage to boot, you should immediately check:
- S.M.A.R.T. data using a utility such as Speccy
- Run
chkdsk
- Run sfc /scannow
Depending on the results of these tests, you will need to decide if to replace
your disk.
If the disk behaves itself for some time, you might take a system image of
your disk using a product such as
AOMEI Backupper Freeware
and restore it on the new disk using its boot media.
This will save re-installing Windows from scratch.
For more information see the article
How to Clone Hard Drive to SSD.
If booting is not possible, then your options are much reduced:
Run a Startup Repair in Windows 10
If this is only a boot problem, in the hope that the boot process will
identify the existing Windows installation.Reinstall Windows from scratch.
If any of the above two methods works, your first action should be to
check the disk's S.M.A.R.T. data.
answered Nov 22 at 11:12
harrymc
249k10257550
It is quite possible that your system disk has encountered a catastrophic error,
which might even be related to a hardware problem.
If you manage to boot, you should immediately check:
- S.M.A.R.T. data using a utility such as Speccy
- Run
chkdsk
- Run sfc /scannow
Depending on the results of these tests, you will need to decide if to replace
your disk.
If the disk behaves itself for some time, you might take a system image of
your disk using a product such as
AOMEI Backupper Freeware
and restore it on the new disk using its boot media.
This will save re-installing Windows from scratch.
For more information see the article
How to Clone Hard Drive to SSD.
If booting is not possible, then your options are much reduced:
Run a Startup Repair in Windows 10
If this is only a boot problem, in the hope that the boot process will
identify the existing Windows installation.Reinstall Windows from scratch.
If any of the above two methods works, your first action should be to
check the disk's S.M.A.R.T. data.
answered Nov 22 at 11:12
harrymc
249k10257550
edited Nov 22 at 16:03
answered Nov 22 at 11:12
harrymc
249k10257550
answered Nov 22 at 11:12
harrymc
249k10257550
answered Nov 22 at 11:12
harrymc
249k10257550
249k10257550
Well I cant manage to boot the system. I triedto press F1, F10 and F12 but I couldn't access to bios setup
– alim1990
Nov 22 at 15:07
This is much worse. I added two more options.
– harrymc
Nov 22 at 16:03
add a comment |
Well I cant manage to boot the system. I triedto press F1, F10 and F12 but I couldn't access to bios setup
– alim1990
Nov 22 at 15:07
This is much worse. I added two more options.
– harrymc
Nov 22 at 16:03
Well I cant manage to boot the system. I triedto press F1, F10 and F12 but I couldn't access to bios setup
– alim1990
Nov 22 at 15:07
Well I cant manage to boot the system. I triedto press F1, F10 and F12 but I couldn't access to bios setup
– alim1990
Nov 22 at 15:07
This is much worse. I added two more options.
– harrymc
Nov 22 at 16:03
This is much worse. I added two more options.
– harrymc
Nov 22 at 16:03
add a comment |
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This happened to me but on Windows 7. It was because my smartphone was connected during boot. Disconnected it and reboot.
– Ricardo S.
Nov 22 at 7:56
I dont have anything connected but my usb wireless and it was connected since 2 years.
– alim1990
Nov 22 at 10:35
If I were you, I'd probably reinstall the OS.
– Ricardo S.
Nov 22 at 10:43
I have important data on disk I should recover. How can I do it first ?
– alim1990
Nov 22 at 15:07
You could boot the machine with a liveboot like Hiren's boot. Or you could take out the hard drive and connect it to another computer. If you don't have the experience or the willingness to do either of these the safest and simplest is the liveboot option.
– Ricardo S.
Nov 23 at 7:25