BSOD - Win8_driver_fault on Windows 10











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1
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So, i have been having a lot of BSODs since I bought my new Laptop. HP 15-ab034tx



I clean installed Windows 10 on it, and it reduced the frequency of BSODs.
After that, installing an older version of Graphics Card Driver, reduced the BSODs caused, by it. (I know this sounds a bit different but I guess the newer drivers were not that stable).



After doing all that, I still get BSODs with different errors, like WHEA_UNCORRECTABLE_ERROR, SYSTEM_SERVICE_EXCEPTION, PAGE_FAULT_IN_NON_PAGED_AREA, etc
But on debugging them, they all have the same DEFAULT_BUCKET_ID : WIN8_DRIVER_FAULT, but the process differs.



Here is the debugged version of the latest crash



BUGCHECK_STR:  0x124_GenuineIntel



CUSTOMER_CRASH_COUNT:  1



DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT



PROCESS_NAME:  gta_sa.exe



CURRENT_IRQL:  f



STACK_TEXT:  

fffff803`059cba38 fffff803`0384194f : 00000000`00000124 00000000`00000000 ffffe001`79ec0028 00000000`be000000 : nt!KeBugCheckEx

fffff803`059cba40 fffff803`03ad0374 : ffffe001`79ec0028 ffffe001`769f6930 ffffe001`769f6930 ffffe001`769f6930 : hal!HalBugCheckSystem+0xcf

fffff803`059cba80 fffff803`03841e3c : 00000000`00000728 00000000`00000000 fffff803`059cbe70 00000000`00000000 : nt!WheaReportHwError+0x258

fffff803`059cbae0 fffff803`0384219c : ffffe001`00000010 ffffe001`769f6930 fffff803`059cbc88 ffffe001`769f6930 : hal!HalpMcaReportError+0x50

fffff803`059cbc30 fffff803`03842088 : ffffe001`75c93b40 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xe8

fffff803`059cbc80 fffff803`038422c6 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4

fffff803`059cbcc0 fffff803`03842450 : ffffe001`75c93b40 fffff803`059cbef0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce

fffff803`059cbcf0 fffff803`039d5e7b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40

fffff803`059cbd20 fffff803`039d5c31 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b

fffff803`059cbe60 00000000`5f26ab30 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171

00000000`090ffe00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5f26ab30





STACK_COMMAND:  kb



FOLLOWUP_NAME:  MachineOwner



MODULE_NAME: GenuineIntel



IMAGE_NAME:  GenuineIntel



DEBUG_FLR_IMAGE_TIMESTAMP:  0



FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE



BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE


And here is the zip of all dumps I have
Google Drive



Edit:
The BSODs are solved. HP Support helped me out by changing some settings of the WiFi adapter.






windows windows-10 drivers bsod







share|improve this question
























  • Why are you using a Windows 8 driver on Windows 10?
    – DavidPostill♦
    Jan 24 '16 at 12:44










  • Thats my problem actually, after clean install of Windows 10, I installed all drivers from HP Website except for NVidia Graphics Card Driver, since the Website one was one of the reasons for my BSODs. So, I dont know which driver is causing the error.
    – Haider Ali Punjabi
    Jan 24 '16 at 13:55










  • Here are your W10 drivers. support.hp.com/us-en/drivers/selfservice/…
    – Moab
    Jan 25 '16 at 23:02










  • which settings were changed? Post all details in your own answer and accept it later
    – magicandre1981
    Mar 1 '16 at 17:28















up vote
1
down vote

favorite












So, i have been having a lot of BSODs since I bought my new Laptop. HP 15-ab034tx



I clean installed Windows 10 on it, and it reduced the frequency of BSODs.
After that, installing an older version of Graphics Card Driver, reduced the BSODs caused, by it. (I know this sounds a bit different but I guess the newer drivers were not that stable).



After doing all that, I still get BSODs with different errors, like WHEA_UNCORRECTABLE_ERROR, SYSTEM_SERVICE_EXCEPTION, PAGE_FAULT_IN_NON_PAGED_AREA, etc
But on debugging them, they all have the same DEFAULT_BUCKET_ID : WIN8_DRIVER_FAULT, but the process differs.



Here is the debugged version of the latest crash



BUGCHECK_STR:  0x124_GenuineIntel



CUSTOMER_CRASH_COUNT:  1



DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT



PROCESS_NAME:  gta_sa.exe



CURRENT_IRQL:  f



STACK_TEXT:  

fffff803`059cba38 fffff803`0384194f : 00000000`00000124 00000000`00000000 ffffe001`79ec0028 00000000`be000000 : nt!KeBugCheckEx

fffff803`059cba40 fffff803`03ad0374 : ffffe001`79ec0028 ffffe001`769f6930 ffffe001`769f6930 ffffe001`769f6930 : hal!HalBugCheckSystem+0xcf

fffff803`059cba80 fffff803`03841e3c : 00000000`00000728 00000000`00000000 fffff803`059cbe70 00000000`00000000 : nt!WheaReportHwError+0x258

fffff803`059cbae0 fffff803`0384219c : ffffe001`00000010 ffffe001`769f6930 fffff803`059cbc88 ffffe001`769f6930 : hal!HalpMcaReportError+0x50

fffff803`059cbc30 fffff803`03842088 : ffffe001`75c93b40 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xe8

fffff803`059cbc80 fffff803`038422c6 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4

fffff803`059cbcc0 fffff803`03842450 : ffffe001`75c93b40 fffff803`059cbef0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce

fffff803`059cbcf0 fffff803`039d5e7b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40

fffff803`059cbd20 fffff803`039d5c31 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b

fffff803`059cbe60 00000000`5f26ab30 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171

00000000`090ffe00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5f26ab30





STACK_COMMAND:  kb



FOLLOWUP_NAME:  MachineOwner



MODULE_NAME: GenuineIntel



IMAGE_NAME:  GenuineIntel



DEBUG_FLR_IMAGE_TIMESTAMP:  0



FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE



BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE


And here is the zip of all dumps I have
Google Drive



Edit:
The BSODs are solved. HP Support helped me out by changing some settings of the WiFi adapter.






windows windows-10 drivers bsod







share|improve this question
























  • Why are you using a Windows 8 driver on Windows 10?
    – DavidPostill♦
    Jan 24 '16 at 12:44










  • Thats my problem actually, after clean install of Windows 10, I installed all drivers from HP Website except for NVidia Graphics Card Driver, since the Website one was one of the reasons for my BSODs. So, I dont know which driver is causing the error.
    – Haider Ali Punjabi
    Jan 24 '16 at 13:55










  • Here are your W10 drivers. support.hp.com/us-en/drivers/selfservice/…
    – Moab
    Jan 25 '16 at 23:02










  • which settings were changed? Post all details in your own answer and accept it later
    – magicandre1981
    Mar 1 '16 at 17:28













up vote
1
down vote

favorite









up vote
1
down vote

favorite











So, i have been having a lot of BSODs since I bought my new Laptop. HP 15-ab034tx



I clean installed Windows 10 on it, and it reduced the frequency of BSODs.
After that, installing an older version of Graphics Card Driver, reduced the BSODs caused, by it. (I know this sounds a bit different but I guess the newer drivers were not that stable).



After doing all that, I still get BSODs with different errors, like WHEA_UNCORRECTABLE_ERROR, SYSTEM_SERVICE_EXCEPTION, PAGE_FAULT_IN_NON_PAGED_AREA, etc
But on debugging them, they all have the same DEFAULT_BUCKET_ID : WIN8_DRIVER_FAULT, but the process differs.



Here is the debugged version of the latest crash



BUGCHECK_STR:  0x124_GenuineIntel



CUSTOMER_CRASH_COUNT:  1



DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT



PROCESS_NAME:  gta_sa.exe



CURRENT_IRQL:  f



STACK_TEXT:  

fffff803`059cba38 fffff803`0384194f : 00000000`00000124 00000000`00000000 ffffe001`79ec0028 00000000`be000000 : nt!KeBugCheckEx

fffff803`059cba40 fffff803`03ad0374 : ffffe001`79ec0028 ffffe001`769f6930 ffffe001`769f6930 ffffe001`769f6930 : hal!HalBugCheckSystem+0xcf

fffff803`059cba80 fffff803`03841e3c : 00000000`00000728 00000000`00000000 fffff803`059cbe70 00000000`00000000 : nt!WheaReportHwError+0x258

fffff803`059cbae0 fffff803`0384219c : ffffe001`00000010 ffffe001`769f6930 fffff803`059cbc88 ffffe001`769f6930 : hal!HalpMcaReportError+0x50

fffff803`059cbc30 fffff803`03842088 : ffffe001`75c93b40 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xe8

fffff803`059cbc80 fffff803`038422c6 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4

fffff803`059cbcc0 fffff803`03842450 : ffffe001`75c93b40 fffff803`059cbef0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce

fffff803`059cbcf0 fffff803`039d5e7b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40

fffff803`059cbd20 fffff803`039d5c31 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b

fffff803`059cbe60 00000000`5f26ab30 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171

00000000`090ffe00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5f26ab30





STACK_COMMAND:  kb



FOLLOWUP_NAME:  MachineOwner



MODULE_NAME: GenuineIntel



IMAGE_NAME:  GenuineIntel



DEBUG_FLR_IMAGE_TIMESTAMP:  0



FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE



BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE


And here is the zip of all dumps I have
Google Drive



Edit:
The BSODs are solved. HP Support helped me out by changing some settings of the WiFi adapter.






windows windows-10 drivers bsod







share|improve this question















So, i have been having a lot of BSODs since I bought my new Laptop. HP 15-ab034tx



I clean installed Windows 10 on it, and it reduced the frequency of BSODs.
After that, installing an older version of Graphics Card Driver, reduced the BSODs caused, by it. (I know this sounds a bit different but I guess the newer drivers were not that stable).



After doing all that, I still get BSODs with different errors, like WHEA_UNCORRECTABLE_ERROR, SYSTEM_SERVICE_EXCEPTION, PAGE_FAULT_IN_NON_PAGED_AREA, etc
But on debugging them, they all have the same DEFAULT_BUCKET_ID : WIN8_DRIVER_FAULT, but the process differs.



Here is the debugged version of the latest crash



BUGCHECK_STR:  0x124_GenuineIntel



CUSTOMER_CRASH_COUNT:  1



DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT



PROCESS_NAME:  gta_sa.exe



CURRENT_IRQL:  f



STACK_TEXT:  

fffff803`059cba38 fffff803`0384194f : 00000000`00000124 00000000`00000000 ffffe001`79ec0028 00000000`be000000 : nt!KeBugCheckEx

fffff803`059cba40 fffff803`03ad0374 : ffffe001`79ec0028 ffffe001`769f6930 ffffe001`769f6930 ffffe001`769f6930 : hal!HalBugCheckSystem+0xcf

fffff803`059cba80 fffff803`03841e3c : 00000000`00000728 00000000`00000000 fffff803`059cbe70 00000000`00000000 : nt!WheaReportHwError+0x258

fffff803`059cbae0 fffff803`0384219c : ffffe001`00000010 ffffe001`769f6930 fffff803`059cbc88 ffffe001`769f6930 : hal!HalpMcaReportError+0x50

fffff803`059cbc30 fffff803`03842088 : ffffe001`75c93b40 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xe8

fffff803`059cbc80 fffff803`038422c6 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4

fffff803`059cbcc0 fffff803`03842450 : ffffe001`75c93b40 fffff803`059cbef0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce

fffff803`059cbcf0 fffff803`039d5e7b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40

fffff803`059cbd20 fffff803`039d5c31 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b

fffff803`059cbe60 00000000`5f26ab30 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171

00000000`090ffe00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5f26ab30





STACK_COMMAND:  kb



FOLLOWUP_NAME:  MachineOwner



MODULE_NAME: GenuineIntel



IMAGE_NAME:  GenuineIntel



DEBUG_FLR_IMAGE_TIMESTAMP:  0



FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE



BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE


And here is the zip of all dumps I have
Google Drive



Edit:
The BSODs are solved. HP Support helped me out by changing some settings of the WiFi adapter.






windows windows-10 drivers bsod




windows windows-10 drivers bsod






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited Mar 1 '16 at 16:00

























asked Jan 24 '16 at 7:47









Haider Ali Punjabi

6115




6115












  • Why are you using a Windows 8 driver on Windows 10?
    – DavidPostill♦
    Jan 24 '16 at 12:44










  • Thats my problem actually, after clean install of Windows 10, I installed all drivers from HP Website except for NVidia Graphics Card Driver, since the Website one was one of the reasons for my BSODs. So, I dont know which driver is causing the error.
    – Haider Ali Punjabi
    Jan 24 '16 at 13:55










  • Here are your W10 drivers. support.hp.com/us-en/drivers/selfservice/…
    – Moab
    Jan 25 '16 at 23:02










  • which settings were changed? Post all details in your own answer and accept it later
    – magicandre1981
    Mar 1 '16 at 17:28


















  • Why are you using a Windows 8 driver on Windows 10?
    – DavidPostill♦
    Jan 24 '16 at 12:44










  • Thats my problem actually, after clean install of Windows 10, I installed all drivers from HP Website except for NVidia Graphics Card Driver, since the Website one was one of the reasons for my BSODs. So, I dont know which driver is causing the error.
    – Haider Ali Punjabi
    Jan 24 '16 at 13:55










  • Here are your W10 drivers. support.hp.com/us-en/drivers/selfservice/…
    – Moab
    Jan 25 '16 at 23:02










  • which settings were changed? Post all details in your own answer and accept it later
    – magicandre1981
    Mar 1 '16 at 17:28
















Why are you using a Windows 8 driver on Windows 10?
– DavidPostill♦
Jan 24 '16 at 12:44




Why are you using a Windows 8 driver on Windows 10?
– DavidPostill♦
Jan 24 '16 at 12:44












Thats my problem actually, after clean install of Windows 10, I installed all drivers from HP Website except for NVidia Graphics Card Driver, since the Website one was one of the reasons for my BSODs. So, I dont know which driver is causing the error.
– Haider Ali Punjabi
Jan 24 '16 at 13:55




Thats my problem actually, after clean install of Windows 10, I installed all drivers from HP Website except for NVidia Graphics Card Driver, since the Website one was one of the reasons for my BSODs. So, I dont know which driver is causing the error.
– Haider Ali Punjabi
Jan 24 '16 at 13:55












Here are your W10 drivers. support.hp.com/us-en/drivers/selfservice/…
– Moab
Jan 25 '16 at 23:02




Here are your W10 drivers. support.hp.com/us-en/drivers/selfservice/…
– Moab
Jan 25 '16 at 23:02












which settings were changed? Post all details in your own answer and accept it later
– magicandre1981
Mar 1 '16 at 17:28




which settings were changed? Post all details in your own answer and accept it later
– magicandre1981
Mar 1 '16 at 17:28










1 Answer
1






active

oldest

votes

















up vote
0
down vote













The newest dump from today shows an L2 Cache execution error (ICACHEL2_IRD_ERR):



===============================================================================

Common Platform Error Record @ ffffe00179ec0028

-------------------------------------------------------------------------------

Record Id     : 01d156748c4a7f72

Severity      : Fatal (1)

Length        : 928

Creator       : Microsoft

Notify Type   : Machine Check Exception

Timestamp     : 1/24/2016 7:16:17 (UTC)

Flags         : 0x00000000



===============================================================================

Section 0     : Processor Generic

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec00a8

Section       @ ffffe00179ec0180

Offset        : 344

Length        : 192

Flags         : 0x00000001 Primary

Severity      : Fatal



Proc. Type    : x86/x64

Instr. Set    : x64

Error Type    : Cache error

Operation     : Instruction Execute

Flags         : 0x00

Level         : 2

CPU Version   : 0x00000000000306d4

Processor ID  : 0x0000000000000000



===============================================================================

Section 1     : x86/x64 Processor Specific

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec00f0

Section       @ ffffe00179ec0240

Offset        : 536

Length        : 128

Flags         : 0x00000000

Severity      : Fatal



Local APIC Id : 0x0000000000000000

CPU Id        : d4 06 03 00 00 08 10 00 - bf fb fa 7f ff fb eb bf

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00



Proc. Info 0  @ ffffe00179ec0240



===============================================================================

Section 2     : x86/x64 MCA

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec0138

Section       @ ffffe00179ec02c0

Offset        : 664

Length        : 264

Flags         : 0x00000000

Severity      : Fatal



Error         : ICACHEL2_IRD_ERR (Proc 0 Bank 5)

  Status      : 0xbe00000000081152


The 2nd last dump shows bad instruction pointer:



SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.





MODULE_NAME: hardware



FAILURE_BUCKET_ID:  IP_MISALIGNED


This looks like a CPU issue. Run a CPU stresstesting tool (Prime95) and look if you see errors. If you have errors and still warranty, send it to HP to replace the CPU.






share|improve this answer





















  • Ok Thanks I started my laptop today, and as soon as I opened Chrome, it crashed with WHEA_UNCORRECTABLE_ERROR, and in the dump it said WIN8_DRIVER_FAULT with the process name chrome.exe . Then, I started Prime95 as you suggested, and ran torture test Small FTT, and it is still running from past 3 hours without any errors or crashes. Although, it went to sleep, (I dont know why), the Event Viewer said the reason was Application API So shall I keep running it, or can i stop it. I read on internet, in most cases the error is reported within first few minutes of running.
    – Haider Ali Punjabi
    Jan 25 '16 at 9:38










  • I ran Prime95 for a few more hours, and when I checked, my laptop had went to sleep due to low battery. When I resumed it, it crashed as soon my account opened. The crash dump again showed Win8_Driver_Fault, but the process this time was Prime95. But I think that was because my laptop had just resumed and had 2% battery remaining. Well here are today's dump files. Hope that you guys would be able to help me through this problems Google Drive
    – Haider Ali Punjabi
    Jan 25 '16 at 13:57












  • the latest dumps show now a DCACHEL2_PREFETCH_ERR error, so it still looks like L2 cache issues from the CPU. How old is the laptop? Do you still have warranty?
    – magicandre1981
    Jan 25 '16 at 16:47










  • I yesterday installed Chipset and BIOS latest drivers. Hopefully it might solve the issues.
    – Haider Ali Punjabi
    Jan 26 '16 at 4:03










  • Have you seen new crashes? Also check your CPU with the Intel Processor Diagnostic Tool: downloadcenter.intel.com/download/19792/…
    – magicandre1981
    Jan 27 '16 at 17:25











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1 Answer
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active

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1 Answer
1






active

oldest

votes









active

oldest

votes






active

oldest

votes








up vote
0
down vote













The newest dump from today shows an L2 Cache execution error (ICACHEL2_IRD_ERR):



===============================================================================

Common Platform Error Record @ ffffe00179ec0028

-------------------------------------------------------------------------------

Record Id     : 01d156748c4a7f72

Severity      : Fatal (1)

Length        : 928

Creator       : Microsoft

Notify Type   : Machine Check Exception

Timestamp     : 1/24/2016 7:16:17 (UTC)

Flags         : 0x00000000



===============================================================================

Section 0     : Processor Generic

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec00a8

Section       @ ffffe00179ec0180

Offset        : 344

Length        : 192

Flags         : 0x00000001 Primary

Severity      : Fatal



Proc. Type    : x86/x64

Instr. Set    : x64

Error Type    : Cache error

Operation     : Instruction Execute

Flags         : 0x00

Level         : 2

CPU Version   : 0x00000000000306d4

Processor ID  : 0x0000000000000000



===============================================================================

Section 1     : x86/x64 Processor Specific

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec00f0

Section       @ ffffe00179ec0240

Offset        : 536

Length        : 128

Flags         : 0x00000000

Severity      : Fatal



Local APIC Id : 0x0000000000000000

CPU Id        : d4 06 03 00 00 08 10 00 - bf fb fa 7f ff fb eb bf

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00



Proc. Info 0  @ ffffe00179ec0240



===============================================================================

Section 2     : x86/x64 MCA

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec0138

Section       @ ffffe00179ec02c0

Offset        : 664

Length        : 264

Flags         : 0x00000000

Severity      : Fatal



Error         : ICACHEL2_IRD_ERR (Proc 0 Bank 5)

  Status      : 0xbe00000000081152


The 2nd last dump shows bad instruction pointer:



SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.





MODULE_NAME: hardware



FAILURE_BUCKET_ID:  IP_MISALIGNED


This looks like a CPU issue. Run a CPU stresstesting tool (Prime95) and look if you see errors. If you have errors and still warranty, send it to HP to replace the CPU.






share|improve this answer





















  • Ok Thanks I started my laptop today, and as soon as I opened Chrome, it crashed with WHEA_UNCORRECTABLE_ERROR, and in the dump it said WIN8_DRIVER_FAULT with the process name chrome.exe . Then, I started Prime95 as you suggested, and ran torture test Small FTT, and it is still running from past 3 hours without any errors or crashes. Although, it went to sleep, (I dont know why), the Event Viewer said the reason was Application API So shall I keep running it, or can i stop it. I read on internet, in most cases the error is reported within first few minutes of running.
    – Haider Ali Punjabi
    Jan 25 '16 at 9:38










  • I ran Prime95 for a few more hours, and when I checked, my laptop had went to sleep due to low battery. When I resumed it, it crashed as soon my account opened. The crash dump again showed Win8_Driver_Fault, but the process this time was Prime95. But I think that was because my laptop had just resumed and had 2% battery remaining. Well here are today's dump files. Hope that you guys would be able to help me through this problems Google Drive
    – Haider Ali Punjabi
    Jan 25 '16 at 13:57












  • the latest dumps show now a DCACHEL2_PREFETCH_ERR error, so it still looks like L2 cache issues from the CPU. How old is the laptop? Do you still have warranty?
    – magicandre1981
    Jan 25 '16 at 16:47










  • I yesterday installed Chipset and BIOS latest drivers. Hopefully it might solve the issues.
    – Haider Ali Punjabi
    Jan 26 '16 at 4:03










  • Have you seen new crashes? Also check your CPU with the Intel Processor Diagnostic Tool: downloadcenter.intel.com/download/19792/…
    – magicandre1981
    Jan 27 '16 at 17:25















up vote
0
down vote













The newest dump from today shows an L2 Cache execution error (ICACHEL2_IRD_ERR):



===============================================================================

Common Platform Error Record @ ffffe00179ec0028

-------------------------------------------------------------------------------

Record Id     : 01d156748c4a7f72

Severity      : Fatal (1)

Length        : 928

Creator       : Microsoft

Notify Type   : Machine Check Exception

Timestamp     : 1/24/2016 7:16:17 (UTC)

Flags         : 0x00000000



===============================================================================

Section 0     : Processor Generic

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec00a8

Section       @ ffffe00179ec0180

Offset        : 344

Length        : 192

Flags         : 0x00000001 Primary

Severity      : Fatal



Proc. Type    : x86/x64

Instr. Set    : x64

Error Type    : Cache error

Operation     : Instruction Execute

Flags         : 0x00

Level         : 2

CPU Version   : 0x00000000000306d4

Processor ID  : 0x0000000000000000



===============================================================================

Section 1     : x86/x64 Processor Specific

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec00f0

Section       @ ffffe00179ec0240

Offset        : 536

Length        : 128

Flags         : 0x00000000

Severity      : Fatal



Local APIC Id : 0x0000000000000000

CPU Id        : d4 06 03 00 00 08 10 00 - bf fb fa 7f ff fb eb bf

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00



Proc. Info 0  @ ffffe00179ec0240



===============================================================================

Section 2     : x86/x64 MCA

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec0138

Section       @ ffffe00179ec02c0

Offset        : 664

Length        : 264

Flags         : 0x00000000

Severity      : Fatal



Error         : ICACHEL2_IRD_ERR (Proc 0 Bank 5)

  Status      : 0xbe00000000081152


The 2nd last dump shows bad instruction pointer:



SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.





MODULE_NAME: hardware



FAILURE_BUCKET_ID:  IP_MISALIGNED


This looks like a CPU issue. Run a CPU stresstesting tool (Prime95) and look if you see errors. If you have errors and still warranty, send it to HP to replace the CPU.






share|improve this answer





















  • Ok Thanks I started my laptop today, and as soon as I opened Chrome, it crashed with WHEA_UNCORRECTABLE_ERROR, and in the dump it said WIN8_DRIVER_FAULT with the process name chrome.exe . Then, I started Prime95 as you suggested, and ran torture test Small FTT, and it is still running from past 3 hours without any errors or crashes. Although, it went to sleep, (I dont know why), the Event Viewer said the reason was Application API So shall I keep running it, or can i stop it. I read on internet, in most cases the error is reported within first few minutes of running.
    – Haider Ali Punjabi
    Jan 25 '16 at 9:38










  • I ran Prime95 for a few more hours, and when I checked, my laptop had went to sleep due to low battery. When I resumed it, it crashed as soon my account opened. The crash dump again showed Win8_Driver_Fault, but the process this time was Prime95. But I think that was because my laptop had just resumed and had 2% battery remaining. Well here are today's dump files. Hope that you guys would be able to help me through this problems Google Drive
    – Haider Ali Punjabi
    Jan 25 '16 at 13:57












  • the latest dumps show now a DCACHEL2_PREFETCH_ERR error, so it still looks like L2 cache issues from the CPU. How old is the laptop? Do you still have warranty?
    – magicandre1981
    Jan 25 '16 at 16:47










  • I yesterday installed Chipset and BIOS latest drivers. Hopefully it might solve the issues.
    – Haider Ali Punjabi
    Jan 26 '16 at 4:03










  • Have you seen new crashes? Also check your CPU with the Intel Processor Diagnostic Tool: downloadcenter.intel.com/download/19792/…
    – magicandre1981
    Jan 27 '16 at 17:25













up vote
0
down vote










up vote
0
down vote









The newest dump from today shows an L2 Cache execution error (ICACHEL2_IRD_ERR):



===============================================================================

Common Platform Error Record @ ffffe00179ec0028

-------------------------------------------------------------------------------

Record Id     : 01d156748c4a7f72

Severity      : Fatal (1)

Length        : 928

Creator       : Microsoft

Notify Type   : Machine Check Exception

Timestamp     : 1/24/2016 7:16:17 (UTC)

Flags         : 0x00000000



===============================================================================

Section 0     : Processor Generic

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec00a8

Section       @ ffffe00179ec0180

Offset        : 344

Length        : 192

Flags         : 0x00000001 Primary

Severity      : Fatal



Proc. Type    : x86/x64

Instr. Set    : x64

Error Type    : Cache error

Operation     : Instruction Execute

Flags         : 0x00

Level         : 2

CPU Version   : 0x00000000000306d4

Processor ID  : 0x0000000000000000



===============================================================================

Section 1     : x86/x64 Processor Specific

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec00f0

Section       @ ffffe00179ec0240

Offset        : 536

Length        : 128

Flags         : 0x00000000

Severity      : Fatal



Local APIC Id : 0x0000000000000000

CPU Id        : d4 06 03 00 00 08 10 00 - bf fb fa 7f ff fb eb bf

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00



Proc. Info 0  @ ffffe00179ec0240



===============================================================================

Section 2     : x86/x64 MCA

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec0138

Section       @ ffffe00179ec02c0

Offset        : 664

Length        : 264

Flags         : 0x00000000

Severity      : Fatal



Error         : ICACHEL2_IRD_ERR (Proc 0 Bank 5)

  Status      : 0xbe00000000081152


The 2nd last dump shows bad instruction pointer:



SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.





MODULE_NAME: hardware



FAILURE_BUCKET_ID:  IP_MISALIGNED


This looks like a CPU issue. Run a CPU stresstesting tool (Prime95) and look if you see errors. If you have errors and still warranty, send it to HP to replace the CPU.






share|improve this answer












The newest dump from today shows an L2 Cache execution error (ICACHEL2_IRD_ERR):



===============================================================================

Common Platform Error Record @ ffffe00179ec0028

-------------------------------------------------------------------------------

Record Id     : 01d156748c4a7f72

Severity      : Fatal (1)

Length        : 928

Creator       : Microsoft

Notify Type   : Machine Check Exception

Timestamp     : 1/24/2016 7:16:17 (UTC)

Flags         : 0x00000000



===============================================================================

Section 0     : Processor Generic

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec00a8

Section       @ ffffe00179ec0180

Offset        : 344

Length        : 192

Flags         : 0x00000001 Primary

Severity      : Fatal



Proc. Type    : x86/x64

Instr. Set    : x64

Error Type    : Cache error

Operation     : Instruction Execute

Flags         : 0x00

Level         : 2

CPU Version   : 0x00000000000306d4

Processor ID  : 0x0000000000000000



===============================================================================

Section 1     : x86/x64 Processor Specific

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec00f0

Section       @ ffffe00179ec0240

Offset        : 536

Length        : 128

Flags         : 0x00000000

Severity      : Fatal



Local APIC Id : 0x0000000000000000

CPU Id        : d4 06 03 00 00 08 10 00 - bf fb fa 7f ff fb eb bf

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00



Proc. Info 0  @ ffffe00179ec0240



===============================================================================

Section 2     : x86/x64 MCA

-------------------------------------------------------------------------------

Descriptor    @ ffffe00179ec0138

Section       @ ffffe00179ec02c0

Offset        : 664

Length        : 264

Flags         : 0x00000000

Severity      : Fatal



Error         : ICACHEL2_IRD_ERR (Proc 0 Bank 5)

  Status      : 0xbe00000000081152


The 2nd last dump shows bad instruction pointer:



SYSTEM_SERVICE_EXCEPTION (3b)

An exception happened while executing a system service routine.





MODULE_NAME: hardware



FAILURE_BUCKET_ID:  IP_MISALIGNED


This looks like a CPU issue. Run a CPU stresstesting tool (Prime95) and look if you see errors. If you have errors and still warranty, send it to HP to replace the CPU.







share|improve this answer












share|improve this answer



share|improve this answer










answered Jan 24 '16 at 15:52









magicandre1981

80.9k20123200




80.9k20123200












  • Ok Thanks I started my laptop today, and as soon as I opened Chrome, it crashed with WHEA_UNCORRECTABLE_ERROR, and in the dump it said WIN8_DRIVER_FAULT with the process name chrome.exe . Then, I started Prime95 as you suggested, and ran torture test Small FTT, and it is still running from past 3 hours without any errors or crashes. Although, it went to sleep, (I dont know why), the Event Viewer said the reason was Application API So shall I keep running it, or can i stop it. I read on internet, in most cases the error is reported within first few minutes of running.
    – Haider Ali Punjabi
    Jan 25 '16 at 9:38










  • I ran Prime95 for a few more hours, and when I checked, my laptop had went to sleep due to low battery. When I resumed it, it crashed as soon my account opened. The crash dump again showed Win8_Driver_Fault, but the process this time was Prime95. But I think that was because my laptop had just resumed and had 2% battery remaining. Well here are today's dump files. Hope that you guys would be able to help me through this problems Google Drive
    – Haider Ali Punjabi
    Jan 25 '16 at 13:57












  • the latest dumps show now a DCACHEL2_PREFETCH_ERR error, so it still looks like L2 cache issues from the CPU. How old is the laptop? Do you still have warranty?
    – magicandre1981
    Jan 25 '16 at 16:47










  • I yesterday installed Chipset and BIOS latest drivers. Hopefully it might solve the issues.
    – Haider Ali Punjabi
    Jan 26 '16 at 4:03










  • Have you seen new crashes? Also check your CPU with the Intel Processor Diagnostic Tool: downloadcenter.intel.com/download/19792/…
    – magicandre1981
    Jan 27 '16 at 17:25


















  • Ok Thanks I started my laptop today, and as soon as I opened Chrome, it crashed with WHEA_UNCORRECTABLE_ERROR, and in the dump it said WIN8_DRIVER_FAULT with the process name chrome.exe . Then, I started Prime95 as you suggested, and ran torture test Small FTT, and it is still running from past 3 hours without any errors or crashes. Although, it went to sleep, (I dont know why), the Event Viewer said the reason was Application API So shall I keep running it, or can i stop it. I read on internet, in most cases the error is reported within first few minutes of running.
    – Haider Ali Punjabi
    Jan 25 '16 at 9:38










  • I ran Prime95 for a few more hours, and when I checked, my laptop had went to sleep due to low battery. When I resumed it, it crashed as soon my account opened. The crash dump again showed Win8_Driver_Fault, but the process this time was Prime95. But I think that was because my laptop had just resumed and had 2% battery remaining. Well here are today's dump files. Hope that you guys would be able to help me through this problems Google Drive
    – Haider Ali Punjabi
    Jan 25 '16 at 13:57












  • the latest dumps show now a DCACHEL2_PREFETCH_ERR error, so it still looks like L2 cache issues from the CPU. How old is the laptop? Do you still have warranty?
    – magicandre1981
    Jan 25 '16 at 16:47










  • I yesterday installed Chipset and BIOS latest drivers. Hopefully it might solve the issues.
    – Haider Ali Punjabi
    Jan 26 '16 at 4:03










  • Have you seen new crashes? Also check your CPU with the Intel Processor Diagnostic Tool: downloadcenter.intel.com/download/19792/…
    – magicandre1981
    Jan 27 '16 at 17:25
















Ok Thanks I started my laptop today, and as soon as I opened Chrome, it crashed with WHEA_UNCORRECTABLE_ERROR, and in the dump it said WIN8_DRIVER_FAULT with the process name chrome.exe . Then, I started Prime95 as you suggested, and ran torture test Small FTT, and it is still running from past 3 hours without any errors or crashes. Although, it went to sleep, (I dont know why), the Event Viewer said the reason was Application API So shall I keep running it, or can i stop it. I read on internet, in most cases the error is reported within first few minutes of running.
– Haider Ali Punjabi
Jan 25 '16 at 9:38




Ok Thanks I started my laptop today, and as soon as I opened Chrome, it crashed with WHEA_UNCORRECTABLE_ERROR, and in the dump it said WIN8_DRIVER_FAULT with the process name chrome.exe . Then, I started Prime95 as you suggested, and ran torture test Small FTT, and it is still running from past 3 hours without any errors or crashes. Although, it went to sleep, (I dont know why), the Event Viewer said the reason was Application API So shall I keep running it, or can i stop it. I read on internet, in most cases the error is reported within first few minutes of running.
– Haider Ali Punjabi
Jan 25 '16 at 9:38












I ran Prime95 for a few more hours, and when I checked, my laptop had went to sleep due to low battery. When I resumed it, it crashed as soon my account opened. The crash dump again showed Win8_Driver_Fault, but the process this time was Prime95. But I think that was because my laptop had just resumed and had 2% battery remaining. Well here are today's dump files. Hope that you guys would be able to help me through this problems Google Drive
– Haider Ali Punjabi
Jan 25 '16 at 13:57






I ran Prime95 for a few more hours, and when I checked, my laptop had went to sleep due to low battery. When I resumed it, it crashed as soon my account opened. The crash dump again showed Win8_Driver_Fault, but the process this time was Prime95. But I think that was because my laptop had just resumed and had 2% battery remaining. Well here are today's dump files. Hope that you guys would be able to help me through this problems Google Drive
– Haider Ali Punjabi
Jan 25 '16 at 13:57














the latest dumps show now a DCACHEL2_PREFETCH_ERR error, so it still looks like L2 cache issues from the CPU. How old is the laptop? Do you still have warranty?
– magicandre1981
Jan 25 '16 at 16:47




the latest dumps show now a DCACHEL2_PREFETCH_ERR error, so it still looks like L2 cache issues from the CPU. How old is the laptop? Do you still have warranty?
– magicandre1981
Jan 25 '16 at 16:47












I yesterday installed Chipset and BIOS latest drivers. Hopefully it might solve the issues.
– Haider Ali Punjabi
Jan 26 '16 at 4:03




I yesterday installed Chipset and BIOS latest drivers. Hopefully it might solve the issues.
– Haider Ali Punjabi
Jan 26 '16 at 4:03












Have you seen new crashes? Also check your CPU with the Intel Processor Diagnostic Tool: downloadcenter.intel.com/download/19792/…
– magicandre1981
Jan 27 '16 at 17:25




Have you seen new crashes? Also check your CPU with the Intel Processor Diagnostic Tool: downloadcenter.intel.com/download/19792/…
– magicandre1981
Jan 27 '16 at 17:25


















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