Vrftjkry

My goal

Is to connect Sennheiser PXC 550 headset to the HP EliteBook 840 g1 (Intel Bluetooth chipset) having windows 7 x64.

My approach

• Removed the old Intel Bluetooth drivers.


• I have downloaded latest drivers from the HP website - sp84412.exe.


• I have checked if it contains bluetooth drivers in path
  C:SWSetupSP84412Win7vs64 (in the Setup.xml).

Apparently they do:

  <?xml version="1.0" ?> 

- <Products xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="2">

- <OS name="WIN7">

- <ProductName name="Bluetooth" desc="Intel(R) Wireless Bluetooth(R) 4.0 Software">

  <NativeMSI /> 

  <AddlocalMSI /> 

  <CustomMSI /> 

  <AcceptUserCommands>True</AcceptUserCommands> 

  <RunPostExe>TRUE</RunPostExe> 

  </ProductName>

  </OS>

  <MSI>Intel Bluetooth.msi</MSI> 

- <OS name="WIN8">

- <ProductName name="Bluetooth" desc="Intel(R) Wireless Bluetooth(R) 4.0 Software">

  <NativeMSI /> 

  <AddlocalMSI /> 

  <CustomMSI /> 

  <AcceptUserCommands>True</AcceptUserCommands> 

  <RunPostExe>TRUE</RunPostExe> 

  </ProductName>

  </OS>

  <MSI>Intel Bluetooth.msi</MSI> 

  </Products>

After the install successfully finishes (the short log):

[2018-5-7 12:46:14]Multi Package Installer Begins



[2018-5-7 12:46:14]OS/Bitness: Win7 64-bit



[2018-5-7 12:46:15]Hardware detected: Win7



[2018-5-7 12:46:15]IsDeviceInstallInProgress Entry



[2018-5-7 12:46:15]IsDeviceInstallInProgress:There is NO pending Device Installation Activities



[2018-5-7 12:46:15]Command: cmd.exe /c mkdir C:system.savlogs



[2018-5-7 12:46:15]Return Value: 1



[2018-5-7 12:46:15]IsDeviceInstallInProgress Entry



[2018-5-7 12:46:15]IsDeviceInstallInProgress:There is NO pending Device Installation Activities



[2018-5-7 12:50:30]Command: cmd.exe /c attrib +h C:system.sav /s /d



[2018-5-7 12:50:30]Return Value: 0



[2018-5-7 12:50:30]IsDeviceInstallInProgress Entry



[2018-5-7 12:50:30]IsDeviceInstallInProgress:There is NO pending Device Installation Activities



[2018-5-7 12:52:37]Command: Win7vs64Setup.exe /qn /l*v C:system.savlogsINTELBLUEWP.log SSDISABLE=TRUE REBOOT=ReallySuppress



[2018-5-7 12:52:37]Return Value: 0



[2018-5-7 12:52:37]Multi Package Installer Ends

The complete log from the installation is here - INTELBLUEWP.log

I also tried to download drivers directly from Intel (BT_20.30.0_64_Win7.exe) but the drivers were exactly the same as from HP.

I'm still missing a driver for Bluetooth Peripheral Device:

BTHENUM{deab91e4-670f-11e1-9ace-30bc4824019b}_VID&00010075_PID&0100
BTHENUM{deab91e4-670f-11e1-9ace-30bc4824019b}_LOCALMFG&0002

I don't seem to find the correct driver for this device. Probably that is the reason why my headset does not connect correctly.

How to find out the correct driver? Thank you for any hint(s).

Edit - partial success

I have managed to pair the the Headphones/set. You have go into the "manual pairing" mode. Hold the Mode Control button for 4 seconds (on the headset), until you hear the voice saying "pairing" and then you install your Headset. I can now use it for telco or playback which was the main reason for doing this exercise.

However, I have ended with two more unknown Bluetooth Peripheral Devices:

BTHENUM{0000180f-0000-1000-8000-00805f9b34fb}_VID&00010082_PID&0046

BTHENUM{0000180f-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002



BTHENUM{63331358-23c1-11e5-b696-feff819cdc9f}_VID&00010082_PID&0046

BTHENUM{63331358-23c1-11e5-b696-feff819cdc9f}_LOCALMFG&0002

I wish Microsoft would just improve ways of detecting unknown hardware.

Edit Apparently Sennheiser does not ship any drivers I know of.

the Sennheiser updater software supports only these following devices:

  <Model>Sennheiser D 10</Model> 

  <Model>Sennheiser D 10 for Lync</Model> 

  <Model>Sennheiser D 10 for upgrading</Model> 

  <Model>Sennheiser SP 10</Model> 

  <Model>Sennheiser SP 10 for Lync</Model> 

  <Model>Sennheiser SP 20</Model> 

  <Model>Sennheiser SP 20 D UC</Model> 

  <Model>Sennheiser SP 20 D MS</Model> 

  <Model>Sennheiser SP 20 for Lync</Model> 

  <Model>Sennheiser BTD 500 USB</Model> 

  <Model>Sennheiser BTD 800 USB</Model> 

  <Model>Sennheiser BTD 800 USB for Lync</Model> 

  <Model>Sennheiser MB Pro 1</Model> 

  <Model>Sennheiser MB Pro 2</Model> 

  <Model>Sennheiser Presence</Model> 

  <Model>Sennheiser CEHS-CI 02</Model> 

  <Model>Sennheiser DECT</Model> 

  <Model>Sennheiser DECT for Lync</Model> 

  <Model>Sennheiser DECT for upgrading</Model> 

  <Model>Sennheiser SD</Model> 

  <Model>Sennheiser SD for Lync</Model> 

  <Model>Sennheiser SD for upgrading</Model> 

  <Model>Sennheiser SC30 Control</Model> 

  <Model>Sennheiser SC30 for Lync</Model> 

  <Model>Sennheiser SC60 Control</Model> 

  <Model>Sennheiser SC60 for Lync</Model> 

  <Model>Sennheiser SC40 USB CTRL</Model> 

  <Model>Sennheiser SC40 USB for MS</Model> 

  <Model>Sennheiser SC70 USB CTRL</Model> 

  <Model>Sennheiser SC70 USB for MS</Model> 

  <Model>Sennheiser SC230</Model> 

  <Model>Sennheiser SC230 Control</Model> 

  <Model>Sennheiser SC230 for Lync</Model> 

  <Model>Sennheiser SC230 USB CTRL II</Model> 

  <Model>Sennheiser SC230 USB for MS II</Model> 

  <Model>Sennheiser SC260</Model> 

  <Model>Sennheiser SC260 Control</Model> 

  <Model>Sennheiser SC260 for Lync</Model> 

  <Model>Sennheiser SC260 USB CTRL II</Model> 

  <Model>Sennheiser SC260 USB for MS II</Model> 

  <Model>Sennheiser SC630 Control</Model> 

  <Model>Sennheiser SC630 for Lync</Model> 

  <Model>Sennheiser SC660 Control</Model> 

  <Model>Sennheiser SC660 for Lync</Model> 

  <Model>Sennheiser USB-ED 01</Model> 

  <Model>Sennheiser USB-RJ9 01</Model> 

  <Model>Sennheiser USB-ED CC 01 for MS</Model> 

  <Model>Sennheiser USB-ED CC 01</Model> 

  <Model>Sennheiser UUSB8 UC Controller</Model> 

  <Model>Sennheiser MB 660</Model> 

  <Model>Sennheiser MB 660 MS</Model> 

  <Model>Sennheiser SCx5 USB CTRL</Model> 

  <Model>Sennheiser SCx5 USB MS</Model> 

  <Model>Sennheiser SCx5 USB MS EUL</Model> 

  <Model>Sennheiser SC6x5 USB</Model> 

  <Model>GSX 1000 Main Audio</Model> 

  <Model>GSX 1200 Pro Main Audio</Model> 

  <Model>Sennheiser Main Audio</Model> 

When I tried to update it I got the following message:

In simple mode it at least detects the headset:

I had same trouble connecting to a Dell laptop. Finally I discovered that the PCX 550 has to be set to Phone Mode. Then it recognises the PC!