“Hostname not recognized as belonging to academic domain” when connected via VPN

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I'm trying to install software which offers free academic licenses for students. To install the license, I have to be connected to the university network. I'm home on holiday, so I'm trying to use the university VPN for the first time. I got access to the VPN, but when I go to install the software, I receive error:

ERROR 303: hostname [home ip address] not recognized as belonging to an academic domain

It looks as if network traffic is not going over the VPN. Any suggestions for how to go about fixing this? I am on Windows 10.

Edit: When trying to set the default gateway, I do not have an option on windows 10. Here is what I am given:

enter image description here

edited Nov 18 at 0:49

asked Nov 17 at 23:25

RocketSocks22

133

add a comment |

up vote
2
down vote

favorite

ERROR 303: hostname [home ip address] not recognized as belonging to an academic domain

It looks as if network traffic is not going over the VPN. Any suggestions for how to go about fixing this? I am on Windows 10.

Edit: When trying to set the default gateway, I do not have an option on windows 10. Here is what I am given:

enter image description here

edited Nov 18 at 0:49

asked Nov 17 at 23:25

RocketSocks22

133

add a comment |

up vote
2
down vote

favorite

ERROR 303: hostname [home ip address] not recognized as belonging to an academic domain

It looks as if network traffic is not going over the VPN. Any suggestions for how to go about fixing this? I am on Windows 10.

Edit: When trying to set the default gateway, I do not have an option on windows 10. Here is what I am given:

enter image description here

edited Nov 18 at 0:49

asked Nov 17 at 23:25

RocketSocks22

133

ERROR 303: hostname [home ip address] not recognized as belonging to an academic domain

It looks as if network traffic is not going over the VPN. Any suggestions for how to go about fixing this? I am on Windows 10.

Edit: When trying to set the default gateway, I do not have an option on windows 10. Here is what I am given:

enter image description here

windows networking vpn

edited Nov 18 at 0:49

asked Nov 17 at 23:25

RocketSocks22

133

edited Nov 18 at 0:49

asked Nov 17 at 23:25

RocketSocks22

133

edited Nov 18 at 0:49

asked Nov 17 at 23:25

RocketSocks22

133

asked Nov 17 at 23:25

RocketSocks22

133

asked Nov 17 at 23:25

RocketSocks22

133

add a comment |

1 Answer
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0
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accepted

It sounds like your VPN isn't configured to route all traffic through the VPN, only the traffic that's destined for your university's network. To fix this, look in the properties of your VPN connection for an option such as Use default gateway on remote network (which is what the Windows-native VPN configuration calls it) and enable it:

enter image description here

edited Nov 18 at 0:55

answered Nov 18 at 0:26

Twisty Impersonator

17k126293

I do not have an option to use default gateway on remote network. I posted what screen I am displayed when I go Network and Sharing Center->Change adapter settings->Wi-Fi->Properties->TCP/IPv4->Advanced...
– RocketSocks22
Nov 18 at 0:52

@RocketSocks22 you need to edit the VPN connection, not your network adapter (Wi-Fi)'s properties. Answer edited to clarify that.
– Twisty Impersonator
Nov 18 at 0:53

I am using Cisco AnyConnect as my VPN. I am not seeing anything within the settings there that I can change. Am I looking in the wrong place?
– RocketSocks22
Nov 18 at 0:57

@RocketSocks22 you're probably looking in the correct place. It's possible the VPN doesn't permit you to set this. Try a Internet search for "Cisco anyconnect Use default gateway on remote network" to see if you're missing something.
– Twisty Impersonator
Nov 18 at 1:00

2

It seems that the only way to force all traffic through the VPN is to request my IT department to do it. Looks like there is nothing I can do from client side
– RocketSocks22
Nov 18 at 1:13

|
show 1 more comment

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1 Answer
1

active

oldest

votes

1 Answer
1

active

oldest

votes

up vote
0
down vote

accepted

enter image description here

edited Nov 18 at 0:55

answered Nov 18 at 0:26

Twisty Impersonator

17k126293

I do not have an option to use default gateway on remote network. I posted what screen I am displayed when I go Network and Sharing Center->Change adapter settings->Wi-Fi->Properties->TCP/IPv4->Advanced...
– RocketSocks22
Nov 18 at 0:52

@RocketSocks22 you need to edit the VPN connection, not your network adapter (Wi-Fi)'s properties. Answer edited to clarify that.
– Twisty Impersonator
Nov 18 at 0:53

I am using Cisco AnyConnect as my VPN. I am not seeing anything within the settings there that I can change. Am I looking in the wrong place?
– RocketSocks22
Nov 18 at 0:57

@RocketSocks22 you're probably looking in the correct place. It's possible the VPN doesn't permit you to set this. Try a Internet search for "Cisco anyconnect Use default gateway on remote network" to see if you're missing something.
– Twisty Impersonator
Nov 18 at 1:00

2

It seems that the only way to force all traffic through the VPN is to request my IT department to do it. Looks like there is nothing I can do from client side
– RocketSocks22
Nov 18 at 1:13

|
show 1 more comment

up vote
0
down vote

accepted

enter image description here

edited Nov 18 at 0:55

answered Nov 18 at 0:26

Twisty Impersonator

17k126293

I do not have an option to use default gateway on remote network. I posted what screen I am displayed when I go Network and Sharing Center->Change adapter settings->Wi-Fi->Properties->TCP/IPv4->Advanced...
– RocketSocks22
Nov 18 at 0:52

@RocketSocks22 you need to edit the VPN connection, not your network adapter (Wi-Fi)'s properties. Answer edited to clarify that.
– Twisty Impersonator
Nov 18 at 0:53

I am using Cisco AnyConnect as my VPN. I am not seeing anything within the settings there that I can change. Am I looking in the wrong place?
– RocketSocks22
Nov 18 at 0:57

@RocketSocks22 you're probably looking in the correct place. It's possible the VPN doesn't permit you to set this. Try a Internet search for "Cisco anyconnect Use default gateway on remote network" to see if you're missing something.
– Twisty Impersonator
Nov 18 at 1:00

2

It seems that the only way to force all traffic through the VPN is to request my IT department to do it. Looks like there is nothing I can do from client side
– RocketSocks22
Nov 18 at 1:13

|
show 1 more comment

up vote
0
down vote

accepted

enter image description here

edited Nov 18 at 0:55

answered Nov 18 at 0:26

Twisty Impersonator

17k126293

enter image description here

edited Nov 18 at 0:55

answered Nov 18 at 0:26

Twisty Impersonator

17k126293

edited Nov 18 at 0:55

answered Nov 18 at 0:26

Twisty Impersonator

17k126293

answered Nov 18 at 0:26

Twisty Impersonator

17k126293

answered Nov 18 at 0:26

Twisty Impersonator

17k126293

I do not have an option to use default gateway on remote network. I posted what screen I am displayed when I go Network and Sharing Center->Change adapter settings->Wi-Fi->Properties->TCP/IPv4->Advanced...
– RocketSocks22
Nov 18 at 0:52

@RocketSocks22 you need to edit the VPN connection, not your network adapter (Wi-Fi)'s properties. Answer edited to clarify that.
– Twisty Impersonator
Nov 18 at 0:53

I am using Cisco AnyConnect as my VPN. I am not seeing anything within the settings there that I can change. Am I looking in the wrong place?
– RocketSocks22
Nov 18 at 0:57

@RocketSocks22 you're probably looking in the correct place. It's possible the VPN doesn't permit you to set this. Try a Internet search for "Cisco anyconnect Use default gateway on remote network" to see if you're missing something.
– Twisty Impersonator
Nov 18 at 1:00

2

It seems that the only way to force all traffic through the VPN is to request my IT department to do it. Looks like there is nothing I can do from client side
– RocketSocks22
Nov 18 at 1:13

|
show 1 more comment

I do not have an option to use default gateway on remote network. I posted what screen I am displayed when I go Network and Sharing Center->Change adapter settings->Wi-Fi->Properties->TCP/IPv4->Advanced...
– RocketSocks22
Nov 18 at 0:52

@RocketSocks22 you need to edit the VPN connection, not your network adapter (Wi-Fi)'s properties. Answer edited to clarify that.
– Twisty Impersonator
Nov 18 at 0:53

I am using Cisco AnyConnect as my VPN. I am not seeing anything within the settings there that I can change. Am I looking in the wrong place?
– RocketSocks22
Nov 18 at 0:57

@RocketSocks22 you're probably looking in the correct place. It's possible the VPN doesn't permit you to set this. Try a Internet search for "Cisco anyconnect Use default gateway on remote network" to see if you're missing something.
– Twisty Impersonator
Nov 18 at 1:00

2

It seems that the only way to force all traffic through the VPN is to request my IT department to do it. Looks like there is nothing I can do from client side
– RocketSocks22
Nov 18 at 1:13

I do not have an option to use default gateway on remote network. I posted what screen I am displayed when I go Network and Sharing Center->Change adapter settings->Wi-Fi->Properties->TCP/IPv4->Advanced...
– RocketSocks22
Nov 18 at 0:52

@RocketSocks22 you need to edit the VPN connection, not your network adapter (Wi-Fi)'s properties. Answer edited to clarify that.
– Twisty Impersonator
Nov 18 at 0:53

I am using Cisco AnyConnect as my VPN. I am not seeing anything within the settings there that I can change. Am I looking in the wrong place?
– RocketSocks22
Nov 18 at 0:57

@RocketSocks22 you're probably looking in the correct place. It's possible the VPN doesn't permit you to set this. Try a Internet search for "Cisco anyconnect Use default gateway on remote network" to see if you're missing something.
– Twisty Impersonator
Nov 18 at 1:00

It seems that the only way to force all traffic through the VPN is to request my IT department to do it. Looks like there is nothing I can do from client side
– RocketSocks22
Nov 18 at 1:13

|
show 1 more comment

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